[Resolved] Flipkart — lg 108cm (43 inch) full hd led smart tv size: omnitechretail

gautamcheepar

from Mumbai, Maharashtra

Address:

400101

I have ordered for TV 43 inch on 02.07.2018. Order reference OD[protected]. TV was delivered on 03.07.2018.

Installation and demo was scheduled on 04.07.2018. However no person has come for installation and i have to call to Flipcart. Installation person from LG Mr. Ankit Ray has come on 06th at 3 pm. He opened the box and found that No wire Cable, remote, stand for TV was there and TV seems used. As per him TV was 42 inch and used TV was delivered. Immediately i have called Flipcart Customer care and lodged complaint for refund of money and for used TV delivered. Flipcart has denied refund and say that replacement of TV can be done.

Tech guy visit was scheduled on or before 10.07.2018 but no one has visited. I was contacting customer care but every time assurance was given replacement will be done. Tech guy is not visited till date and now scheduled time has given till 16.07.18.

I want my money back as poor service and not get the original LG brand TV, which was ordered.

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Aug 30, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Jul 25, 2018

Flipkart Customer Care's response A customer had a complaint about the product as he has received the defective.
We interacted with the customer and apologized for the inconvenience caused and provided the replacement for the product and it has been delivered to the customer and the installation & demo of the product has been completed hence closing this complaint