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Dear Flipkart Customer Support,
I hope this message finds you well. I am writing to inform you about a distressing incident I recently experienced on your platform. I had availed an offer to purchase a mobile phone through Flipkart, but unfortunately, I fell victim to a fraudulent transaction. I am now seeking your assistance in resolving this matter promptly.
Details of the Transaction:
- Order ID: [Your Order ID]
- Date of Transaction: [29 Aug 2023]
- Mobile Phone Model: [iphone 14 pro max 256 gb]
- Amount Paid: [1592 offer amount]
I want to bring to your attention that I never received any confirmation or communication regarding my order after completing the payment. Despite my attempts to contact the seller and inquire about the status of my order, I have received no response.
Given the circumstances, I kindly request the following:
1. **Investigation into the Incident:** I urge you to conduct a thorough investigation into this fraudulent transaction to identify how it occurred and take measures to prevent such incidents in the future.
2. **Refund of Amount Paid:** Since I did not receive any product or service in return for the amount I paid, I request a prompt refund of the entire transaction amount to my original payment method.
3. **Assistance in Resolving the Issue:** I appreciate your cooperation and request your assistance in resolving this matter at the earliest convenience. As a long-standing customer of Flipkart, I believe in the platform's commitment to customer satisfaction and hope that this issue can be resolved swiftly.
I have attached relevant screenshots of the transaction details for your reference.
I look forward to a prompt response and resolution to this unfortunate situation. Please feel free to contact me at [Your Contact Information] for any further clarification or information you may require.
Thank you for your attention and understanding.
Sincerely
Danish khan
[protected]]
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