Flipkart — Loan payment

Every purchase I made with pay later on Flipkart. I paid my emi on time. But in my credit report I checked my emi is are not closing. My paylater lender bank is IDFC FIRST BANK. from Bank side I have sms your emi is not closed. I call to Flipkart customer care executive but no proper response. I send sms for u from Bank side I received...
Dear Sir/Madam, Pay your outstanding dues from safety of your homes using any of our digital payment channels. Click here https://reporting.idfcfirstbank.com/QuickPay/QPInfo_Customer.aspx?agrno=59670739 to access. Simply type "Hi" by clicking on https://idfcfir.st/WAEng for WhatsApp Banking or download our App https://idfcfir.st/app to experience host of benefits. Team IDFC FIRST Ban