[Resolved]  Flipkart — l'oreal paris deep nourishing creambath hair spa

Address:110016
Website:www.flipkart.com

To whomsoever it may concern,

I have ordered l'oréal hair spa deep nourishing cream bath from you and received a fake one. My order id is od[protected]. The packaging and fragrance gives it away. I received a new one but that too was fake from the same seller. I own the same original product which i bought from a salon therefore i can easily compare.

Never experienced receiving a fake product buying online and let alone such a famous famous online shopping portal. I later read the reviews for this product on your page and found that so many customers had the same issue of receiving the fake product and despite that, this product was not removed from flipkart. I also found that someone had complained about this issue for the same product on online consumer forum. Please find all the proof below.

That being said, i would like my money back and i will be contacted l'oréal and letting them know that you're site is selling counterfeit products and fooling customers.
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Sep 18, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Aug 06, 2017
Flipkart Customer Care's response
We will revert on customer complaint.
Verified Support
Aug 08, 2017
Flipkart Customer Care's response
We have interacted with the customer, as per customers complaint we had put it across the seller, where seller stated he have provided genuine product, however if customer demands for return, could process. Hence provided the refund for the same and issue resolved.
Complaint comments 

Comments

Shameless flipkart is still selling this ##.

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