[Resolved]  Flipkart — Luring online buyers into buying from their website by giving wrong description on website

Address:

New Delhi, Delhi

Flipkart is giving wrong descriptions of the items on sale to lure buyers. I had bought Belkin car charger. As per description on the website, the item was to come with 3ft 30 pin connector cable. When item was delivered the cable was not included. When Flipkart was contacted they said, that the item does not come with the cable and item has been delivered as per specs. Upon numerous follow up, Flipkart finally accepted that the description on the website had an error and the item could be returned back. They also assured that the description of the item on the website would be corrected. However the same description continues on the website. This indicates either of the 2 things- a) They intentionally give wrong description of items, so that the buyer gets attracted to buy from their website and later on say that there was an error. or b) The item actually comes with the cable, but has not been delivered to me. It is like when a thief gets caught, he returns the stolen item and frees himself of the theft accusation. Is this acceptable. Does the Consumer have no right when it comes to big entities. Action needs to be taken against Flipkart.. The amount is immaterial.. It is the nature of doing business that is on call. If this is permitted to continue, there would be a total lack of trust between buyers and sellers.. And that would be the end of it.