[Resolved] Flipkart — Manufacturing defect in mi5 [incident: in[protected]]

kartikeykumar

from Delhi, Delhi

Address:	New Delhi, Delhi, 110001
Website:	flipkart.com

This is to adumbrate that i have purchased mi5 from flipkart on 28th oct (Order# od[protected]

On 13th nov, i have discovered the second sim slot is not working.
I have raised the concern immediately with customer care and i have been advised by the customer care to take the handheld to the service centre.

I took the defected handheld to lajpat nagar service centre, post there diagnostic they discover that the handheld has a manufacturing defect and ask me to contact flipkart for replacement of the defected handset.

I understand that the company have laid down and internally designed policy to have a 10 day replacement, however it is assumed that you would be sending the flawless unit;nevertheless in my case the unit sent to me already had a manufacturing defect.

Such a scenarios are protected as per 'consumer protection act, 1986'

Kind regards,
Kartikey kumar

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Jan 2, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Nov 20, 2016

Updated by kartikeykumar Hi,

Since I have not heard any conclusive revert form your end yet, which is highly unprofessional.

As a matter of fact I have raised the concer with Department of Consumer Affairs, Ministry of Consumer Affairs complain number is 77691. (Attached is the copy of complain).

Regards,
Kartikey Kumar

Verified Support

Nov 30, 2016

Flipkart Customer Care's response Spoke to customer and he said he received call from brand and they told to visit ASC but customer not ready to visit service center. Hence informed we can't approve return as Flipkart return policy is over and he didn't came withing return policy of Flipkart.