Flipkart — marked as delivered without delivered the order.

Address:

Sec-74, Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi, i ordered for 2 mee mee liquid cleanser on flipkart and delivered date was appeared as 6th aug, 2019. But when i checked the order status on flipkart app on 6 aug, i show the order status was showing as delivered. I called the customer care immediately and they told me to wait 24 hours. I called again on 8th aug and flipkart customer care took my complaint and told me that you have to waith till 13 aug by which technical team will resolve my complaint 100%. I called them many times but every time they extend the time by 2-3 days. Again when i called on 13 aug, flipkart technical told me to wait again 72 hr. Today on 16 aug they are saying again to wait 2-3 days.
Its too pathetic. Flipkart service is really a burst service i have ever seen. It have no control over its customer care, logistic dept, technical team. I never recommend anyone to purchase anything product from filpkart.
Am planning to take this issue to consumer forum. Please advice me how to proceed for the same.

Regards
Rahul tiwari