[Resolved] Flipkart — marq 43" led tv

keinanalves

Address:

403710

A complaint had been lodged on 11 August 2019 for a defective Marq TV 43 inch. Subsequently their engineer has come and de-installed the TV.
A mail has been received saying a refund has been approved post pickup of the TV.

Till date no one is coming to pickup the TV.

Several calls have been made only to receive assurances that the matter is being escalated.

Attaching pictures mail and sms's exchanged although I'm afraid they may not be in chronological order.

I'm still forced to use the old TV which obviously we have no other option to. The colour has turned pink we have no choice.

Its obvious these people are using delay tactics and do not want to refund the money at all.

I didn't ask for a refund. The TV was good while it worked so I insisted on a replacement. Yet being their own brand they are not able to replace it and neither are they picking it up so I can get the refund and buy another one

Kindly look into the matter

+12 photos

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Feb 9, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jan 07, 2020

Updated by keinanalves Just checked into the app and here's what is shocking. After months of promising pickup they just say ship it back to us

Verified Support

Jan 08, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Apr 21, 2020

Flipkart Customer Care's response Hi,

Greetings from Flipkart!

We are sorry for the trouble caused.

We would like to thank you for confirming that the refund has been credited to your account.

Your kind understanding and patience are appreciated.