[Resolved]  Flipkart — MarQ Washing machine Fully automatic - Delay in Servicing

Address:

Bangalore

I have a Washing Machine (MarQ by Flipkart 7.5 kg Fully Automatic Front Load Washing Machine), which is not working. I raised the issue with MarQ somewhere in Aug-Sep'20 (The product has an extended warranty upto Nov'21). The company technician visited on 3/10/2020 and following his checking of the machine, he said that a part inside the machine needs to be replaced, which he will be receiving from the company in two weeks time (since the washing machine is covered with extended warranty, the part will be replaced and machine repaired free of cost). I have been repeatedly and regularly making follow ups with MarQ from 17th october 2020 onwards. I wrote several mails to them, for which they had a standard vague reply that we need some time, we have escalated your issue etc etc. My last E mail to their official mail ID [protected]@jeevees.co.in on 18/01/2021 at 1:54 pm has failed to elicit any response from them . Request your support and intervention . What I need is that my washing machine is repaired at the earliest (Already I have waited patiently for almost 120 days for resolution). Thank You