[Resolved]  Flipkart — mental harassment regarding delivery

Address:

Yamuna Nagar, Haryana

Here is the issue in detail : I ordered the celestron telescope from Flipkart OD[protected], the expected date was 15th April. But the call came on 7th April that the person is there to deliver, since i was out of station i asked him to come a day later and he said he will come a day later., Since then no one has come and its 14th April now. I contacted Flipkart on 9th April, 11th and 13th and 14th, Same response from their team everytime that reattempt request has been sent and it will be delivered in next 2 days., the delivery team or logistics team keeps updating that the user is out of station but i have been sitting at home waiting for them for 6 days now. I have not recieved a single call from anybody nor has anyone showed up to my door. How can someone update m not at home without contacting me even once. I have been mentally harassed as everytime i have to explain my issue to these people, and get the same monotnous reply. and no help whatsoever, the same answer every time that "I can understand your concern and we will work on it", but no work actually happens backstage. I have been taking to Alok shukla, Kuljeet kaur, Abhijeet, Manish Pandey. Alok shukla was one of the managers who promised that the issue will be resolved in next 24 hours for sure and he will follow up on it himself that was when i called him up on 13th, but was no where to be reached when i called up on 14th, I tried multiple times and he was not on floor for some reason, after multiple attempts i did reach him and he forwarded the call to Abhijeet from escalations and he cut the call in the middle and never called back. I tried multiple times after that and could not reach them again as no one would transfer the call to them, ultimately, some one called upon Manish pandey and he says " He understands my concern and that he will now fix the issue " Here is the email he sent just now : Flipkart Customer Support <[protected]@flipkart.com> 3:35 PM (8 minutes ago) to me Response By Email (Manish.Pandey) (14/04/2015 03.35 PM) Hi Puneesh Sachdeva, I certainly understand your concern and offer my sincere apologies for the inconvenience caused for the delay in delivery of your product. At this point, we may not be able to provide you an update on this but I've notified your concern to our team. We’ll call you back with an update in the next 3 hours and make sure that your issue is resolved as earliest as possible. You have my assurance that we’ll have your issue resolved in the best possible way at the earliest. I request your kind patience in this regard. Please do something about it as this is very lathargic and mentally i have been exhausted, I have spent more on calls than on the product now. Very unprofessional behaviour