This is to inform you that I ordered a laptop from Flipkart with an exchange offer on October 7th. The price I paid for this product is 36921 rupees. First of all the delivery was delayed citing huge delivery pressure as a reason. However, I received a call from the delivery guy today and after inspection, he told me that he was going to send the details of my old product (Dell Inspiron) which was supposed to be exchanged with this HP Pavillion laptop. After furnishing the details, I got a message from Flipkart that my exchange value was going to get reduced to 6700 from the original price of 13500. Moreover, it was told to me before I placed the order that the price would defer up to 10500 if any defect was to be found during the delivery. I wanted to talk to customer care service about this price discrepancy but was met with no response. Finally, I contacted them and they told me the price was final and they couldn't help with anything regarding this matter. As I paid the entire amount from a credit card, they are saying that it is going to take around 2 weeks to credit the amount to my account whereas the standard time is 5/6 days. I would like to draw your attention to this matter as I have noticed that online platform like Flipkart has been doing these psychological tactics after alluring customer like me with huge exchange offer before placing the order and at the time of delivery, they are reducing the exchange value thus compelling the customer to accept the renewed price after performing a sham inspection. I can vouch for the fact that my old laptop " DELL Inspiron" is working flawlessly and it has got no physical damage as such. The person who came for delivery. he even acknowledged this fact but customer care was neither willing to talk to him directly about this nor willing to talk to me about this. Now I verified from other sources that this had happened to other people who ordered electronic gadgets from Flipkart in exchange offer and they were psychologically put under pressure to accept the reduced price and move on. They are not certainly abiding by their commitment, as the minimum exchange value was showing 10500 before I placed the order which suddenly decreased to 6700 after the delivery guy sent the photo of the product to the company after inspection. This is the scam and it's unfortunate that I was about to become their prey this time. I would like to draw your attention to this sort of scam as I believe this has to be stopped. As a concerned citizen, I beg your intervention regarding this matter. I had been affected financially and psychologically due to this incident. I want you to take stringent action against Flipkart as they violated the mutual agreement, tantalizing customers with dubious offers, and finally compelling them to accept a botched discount inflicting psychological, financial, and mental harassment on its customers.
Please ensure a speedy refund within 4-5 days. (Order ID-OD[protected] Was this information helpful? | 
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