[Resolved]  Flipkart — Mismatch of item with invoice - Gigaset Cordless phone

Address:

Gautam Buddh Nagar, Uttar Pradesh

I order A490 gigaset cordless phone thru order id OD[protected] in January 2015. I received the product, invoice was for A490 and we started using phone. Due to some emergencies at home and also due previour experience with flipkart, did not even think of checking the set too. Now this set has started giving problem, therefore checked the manual and realised that manual was for A490/A495 while at the back of the set its written A49H. On taking up with Flipkart getting the repetition of policies that if it was within 30 days, they would have done the needful. I have been sent the invoice copy with an instruction to visit the nearest service station for repair. My concern is that invoice is for A490 while set is A49H then how will I get the service without paying. Secondly, A49H is not listed in fli[pkart site and even that time was not listed, then how can their suppliar send it. Now instead of taking it up with the suppliar they are harrassing the customer and repeating like a parrot that they can't do anything. I have a feeling that this A49H is of much less price then A490. Its a clear cut case of cheating. I need someone to take it up seriously with flipkart and get my set exchanged because otherwise A490 has a warranty of 2 years but I have invoice of A490 and set is A49H. Please help. Thanks