[Resolved] Flipkart — misplace of product and refund of amount

Madhusandeep Reddy

from Nellore, Andhra Pradesh

Address:

T2-,AKB chrome apartment,tiruthani nagar,Pallava garden,old Pallavaram, Old Pallavaram, Chennai, Tamil Nadu, 600117

Date of the incident: 17-november-2019
Order id - od[protected]

Description:
Sir, we have ordered shoes for 10 years old boy in flipkart but received 6 months baby shoes and raised request to return the shoe for 2 times and refund the amount back but no one has come to collect the baby shoe instead return request was closed for 2 times. Flipkart mentions as issue resolved with out consulting us for the last 2 times.

Resolution: to send person to collect the wrong product (6 months baby shoe) and refund the amount - 999 rupees.

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Dec 24, 2019

Complaint marked as Resolved

Product has returned back and got my amount refunded. This happen when we called customer center for 3 times and complaining in Consumer Portal. Thanks for your help. Thanks, Madhu

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2019

Flipkart Customer Care's response Hi,
We are sorry for the trouble caused
We are glad to inform you about your return request of the product has been approved by the seller and the refund has been completed on 14 Dec 19 and this should be reflecting in your source account within 8 Business Days. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell.

Dec 11, 2019

Updated by Madhusandeep Reddy Hello Flipkart, I think you did not understand my concern, product is still with us and yet to get return back.
Please send person to collect the product and refund the amount. As you said 14-dec-2019 is still 3 more days to collect the return product and we have called customer care 3 times to collect the wrong product and refund the amount but all in vain or no action has been taken.

Resolution: To return the wrong product and get refund the amount.

Thanks,
Madhu

Dec 11, 2019

Updated by Madhusandeep Reddy Resolution: Flipkart needs to send person to collect the wrong product and refund the amount.

Verified Support

Dec 25, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your FAME FOREVER Boys Slip on Sneakers with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 15 Dec 19 and should be reflecting on your credit card by now. Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

Jan 01, 2020

Updated by Madhusandeep Reddy This issue is resolved thanks.