[Resolved]  Flipkart — mistake of flipkart customer care

I order no OD[protected] but i not received due to mistakes of customer care person. during first attempt courier boy denied to exchange my old mobile but i went to ekart hub and shown my mobile they said we can consider for the exchange but courier boy had commented rejected so, we can not deliver to you. So i called customer care to reattempt the my product 5 time but they did not do at last they automatically consider cancellation and send refund message. they keep block my full amount for 15 days. Take some serious action.