[Resolved] Flipkart — mobile moto e 4 overheating and no replaced/ returned

rajeshk_ss

from Delhi, Delhi

Address:	New Delhi, Delhi, 110083
Website:	www.flipkart.com

Hi,

I have purchased mobile moto e 4 from flipkart 08/08/2017. It was over heating from first day 08/08/2017, i have complained for return online to flip kart. Flipkart had sent mail to me that reset mobile settings. I have reset mobile but it was not happened and again over heating still. Flipkart has sent mail that their technical person will visit at my home and after their recommendation mobile will be returned. But from 10/08/2017 to 26/08/2017 no person has visited and not agree to returned mobile.

Now flip kart saying that 10 days of replacement has crossed so it is not possible to return. While flipkart did not nothing during return period. Now is dangerous for us it may blast or other problems.

Please look into matter and advise.

Regards
Rajesh kumar
[protected]

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Oct 5, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2017

Flipkart Customer Care's response We have taken this internally.

Verified Support

Aug 30, 2017

Flipkart Customer Care's response customer complained that product is defective. We arranged replacement and closing the case.

Verified Support

Sep 04, 2017

Flipkart Customer Care's response Replacement has been provided to customer but in replacement product also customer is facing the issue so as per the seller replacement policy informed customer to visit the authorized service center and close the case.