[Resolved] Flipkart — mobile phone asus zenfone max pro m1, which is not received however flipkart show as delivered

amar_s9

Address:	110043
Website:	flipkart.com

Hi

This is about my order number # OD[protected] through which I ordered a Zenfone mobile for INR 12, 999 on 01 Jan'19 and payment made through my HDFC account. That shipment was suppose to be delivered by 04 Jan'19 which I didn't receive and when I called on 05th Jan'19 Flipkart customer care said the item is already being delivered. Same day I received call from their courier guy who promised to deliver the shipment by next day i.e. 06 Jan'19 but he didn't turn up.
I have already lodged the compliant # IN[protected] and IN[protected] with Flipkart but they need at-least 7 days to investigate the case.
I am really shocked to see the control and the process which such a huge company is following. Prepaid items are not being delivered to the customer and moreover they are not aware of the same. Don't know what control they follow, I mean they should have POD copy or some document with customer signature and ID number to prove that shipment is being delivered.

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Feb 23, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2019

Flipkart Customer Care's response Hi Team,

Already the customer complaint is taken care with the active complaint no - IN[protected], He closing the complaint from our end.

Mar 05, 2019

Updated by amar_s9 Thanks..Yes..my item at last has been delivered. But the harassment I face and the time taken by Flipkart was too much. They dont have internal controls. If something out of the way happened then they need a lot of time to validate the same. Most importantly, they dont have a escalation point and totally you have to depend on the Customer care executives.