Flipkart — Mobile purchased but received in damaged condition

I am an old customer of your company and I have purchased subject mentioned phone from your website on[protected] and the same day I have raised a complaint about the back panel is pressed (Damaged) and I want to replace the same item but no action has been taken and only false assurances were given. Your customer care told that it will be resolved by 29th of October but nobody called up me for the resolution, I have called up to you on 29th evening then they told it will be resolved by 30th but nobody contacted me then I called up again your customer care they told your complaint will resolve by 31st of October please wait till time.

I understand I have been cheated and only false assurances were given no step will be taken till the time for the resolution. I request you to please resolve my issue immediately.