[Resolved]  Flipkart — Mobile refund / exchange cheating

Address:

India

I have ordered Honor 9x pro mobile Order OD[protected] on July 8th, when i received my mobile it was already unboxed / not sealed, and the mobile screen protection cover is full of air bubbles .And the phone performance is too bad not able to use any basic apps . many apps are getting freezed and not working properly. even the browser version doesn't support many applications and signin problems persists. Not able to stream videos from video streaming sites . I have raised return request in the next 2 hours .
While buying the phone it was clearly mentioned 7 days return policy now the mobile is already out of stock to get a replacement. They doesn't except a return or an exchange for other phone .
I have raised a concern with flipkart help line and they said they will assign a technician by 13th even that is a long gap i agreed .now the technician visit changed to 17th July .i can't work in any way without my mobile. I blindly trusted flipkart services . I made several calls to flipkart and no one really helps.online services should make our process easy instead they are making very difficult to trust flipkart services again.
Is this a way you treat your customer when we are being genuine? An amount of 18K is very less for a gaint firm like flipkart, but it take us several months to get it saved and in the end we get cheated by a giant firm like flipkart.I cant use this phone in any way except for making calls .The least i expect is an exchange or a refund or the same amount which ever way i can again place another mobile in flipkart .
Hope someone understands my pain and helps me in a genuine way . Hoping flipkart people doesn't cheat their loyal customers.

Regards,
Geeta.