Flipkart — money still has not been refunded

Hi sir, ma'am,

I was going through my credit card statements. And it was really shocking for me that how you treat with your customer. From last dec my emi installment is deducted from my credit card and this one is the 5th installment. Still the amount is not refunded to my account. And whenever i am trying to contact customer care they are saying like we will reach back to you asap. But still no reply from your end. I know that there is mistake from my end that i am raising this issue after long period of time. But i trusted your service and there are so many emi going through my credit card but somehow it is not reviewed by me.

My order id - od[protected]

And the message you have given in order details is
Your shipment has been cancelled. ₹18325.0 as refund will be added to your hsbc visa credit card *1132 by dec 04, 2019.

Still emi is going on from my credit card.

I trusted you blindly and seriously flipkart is really looting us very badly.

I am not going to buy any product from flipkart now onwards if you are treating your customer like this. You are not even giving any response to my request.