[Resolved]  Flipkart — moto c plus defective

Hi, i am abhilasha who ordered a smart phone named `moto c plus' and received the phone on 9 october 2017. But when i started to turn on the phone it was not getting started. It was restarting continuously. So i filed a complaint regarding this error issue. Then the next day the technician arrived my home and checked the phone. Some how he managed to turn on the phone, but later on when further checking was done on the phone some apps error was there and there was some software issue, i believe. Then again i filed a complaint for the replacement of the phone as it was the defective piece. And then after two days the pick up (Logistics) man came home to take the defective piece and deliver the right phone. And then he found that there was some error in the phone and he didn't get the imei no. Of the phone, some issue was there. He written in his report and didn't took the defective phone and not even delivered the right piece. So then again i filed a complaint regarding this matter. And since then i am calling the flipkart support and lodging my complaint again and again. But i hardly get any response. They tel me to resolve my issue with specified timings but don't do so. They even message me that my request has been escalated and i will get a call from no starting with +9180679.. But i didn't got a single call from this number till now. I even requested them for returning the product but no response from your side. And today the limit crossed i called the customer support and they are making me defaulter. I am shocked to say that the customer service of your site is very poor customer executive there has no sense to solve anyone's problems and they don't know how to talk to people. They are making me guilty. I think i had made the worst mistake of my life ordering mobile from your site. As its been about 20 days and no action is taken for my problem. I am in loss. And now they are making me defaulter being no action taken from your side no message no calls and no mails from their side regarding my complaint. Every time they just give me a specified time but still no action is taken. So please resolve my issue.