[Resolved]  Flipkart — moto e4 plus-refund

Dear sir,

I have purchased moto e4 plus through filpkart on 01/08/2017 (Invoice date).
Order no: od[protected]

I had a issues on new mobile.
Mobile issue: mike problem & hanging applications.

Issues and requests in detail:

I have approached flipkart call center about the issue, and asked for refund. But they were send flipkart executives for checking the issue and they assured me to give me a new mobile without any issues.

Hence, i have accepted for replacement with their "assurance".

Then, i have received the replacement mobile on 07/08/2017 (Invoice date).
But, i faced the same issues again in this mobile as well.

I have frustrated too much about the moto e4 plus and on the flipkart.
Then, i decided to intimate the issues to flipkart and to get my money back.

I contacted flipkart call center about my frustration and mobile issues to get the refund, but they redirected me to go with the moto authorized service center. I went there as well on 17/08/2017 (Job sheet attached) to hand over the "replaced mobile".

I have visited 4 to 5 times with each time costing of rs.500 for travel and food expenses.
Also taken leave with loss of pay on the days.

Still now, the service center did not fix the mobiles issues and not response properly for my mobile.

Seriously i hate this moto brand and flipkart, and i have frustrated too much.
I don't want to go here and there anymore, please refund my money including travel expenses.
Otherwise i will move "legally".

Mobile cost: rs.9999.00
Travel & food: rs. 2500.00

Total: rs.12, 499.00

Please make the arrangements quickly as possible.

Attached references:

Flipkart invoice copies and job sheet of moto service center.

Hello executive at bajaj finserve,

Hopefully you can understand the above issue.
The product was ordered through bajaj emi card#[protected]

As don't have the product in my hand from the purchased date, kindly hold my emi for this product.

I'm expecting the solution from flipkart, so please hold my emis for this product upon the reply from flipkart.

Copying this email to:
Flipkart, bajaj fin serve and moto authorized service center

Regards,

Er. A. Nimal prasanth,
Thanjavur.