[Resolved] Flipkart — Moto G turbo

senthilrainbowl

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600047
Website:	Flipkart.com

Sir,

I bought a moto g turbo mobile from flipkart.
The delivered product is overheating. I complained to flipkart customer care.
They sent an engineer and veryfiy the fault and then approved for replacement.
The replaced product also have the same defect. Also the replaced product accessories are defectivee.
I contact the customer care. They told that the product was sold and they cant do anything and ask me to visit motorola service centre.
The second time they sold me a defective product and ask me to visit moto service centre.
Why i have to go for moto service centre for flipkart's defective product.
Please do the possible help.

Thank you
Senthil kumar

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Aug 18, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Jul 18, 2017

Flipkart Customer Care's response Customer complained that replacement product is defective. We interacted and apologized for the issue and requested to contact brand as per policy. Hence closing the case from our end.