[Resolved]  Flipkart — Moto g5 plus (Lunar grey, 32 gb) (4 gb ram)

Address:	Bangalore, Karnataka
Website:	Flipkart

Hi team

I have purchased moto g5 plus mobile from flipkart online shopping and i ordered the product on[protected] & order id - od[protected] i have receive the product on[protected].

When i was checking the mobile, i found out that its sim tray is damaged. So i have raised the return request with return id:[protected]) to flipkart within return policy period of 10 days.

Flipkart assigned an engineer to check the mobile based on my return request having any problem. The engineer who checked the mobile also confirmed that sim tray is damaged.

I checked the status of my return request for the respective order id, and i was surprised that flipkart had cancelled my return request without any information to me. Again i have placed the return request (Return id:[protected] and also i have spoken to flipkart customer service person and i asked the reason for cancellation of my return request id
[protected].

As per the flipkart update, there was no issue in mobile. There is contradiction between flipkart engineer report and the flipkart customer service team update.

Flipkart team promised it will be resolved after next tech visit, but today my return request is again cancelled without any information.

I am looking for positive approach for this issue of my mobile replacement.

Please find the order id details and return request details.

Order id: od[protected]
Amount-15999
Product :mobile moto g5 plus (Lunar grey, 32 gb) 4gb ram

Company name:flipkart

Mail us:

Flipkart internet private limited,
Ozone manay tech park,
#56/18 & 55/09, 7th floor,
Garvebhavipalya, hosur road,
Bangalore - 560068,
Karnataka, india.

Call us:

We're available 24 hours a day.
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