[Resolved] Flipkart — moto g5 plus - no cost emi on citibank-11 july 17

Meeta Sinha

from Delhi, Delhi

Address:

122002

I purchased moto g 5 plus at no cost emi from flipkart. It is noted that i have been charged twice last month and this month as an interest of 15% on 11th july.

On enquiring about this at customer service, they never gave any satisfactory answer and kept my phone at hold and disconnected. Even after several mails they didn't responded to my satisfaction.

I have already spoken with my bank and they mentioned that i need to speak with the merchant. Since any credit card never offer an emi interest free.in this case, flipkart must have arranged something when they floated offer.

I have been harassed and been through inconvenience

+3 photos

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Oct 7, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2017

Flipkart Customer Care's response Hi Team,
We are unable to find order detail or register contact number for given complaint.
We request you to get in touch with our customer care team on below detail.
We're available 24 hours a day.
[protected]

Verified Support

Aug 29, 2017

Flipkart Customer Care's response Kindly ignore the previous post,
We have taken this case internally.

Sep 01, 2017

Updated by Meeta Sinha So far I have received several mails few say they are refunding the amount. Few say they are sorry and can't reimburse. I am frustrated with bad service I have received. Probably I will never purchase anything from flipkart. And they must be penalties for the bad service delivery.

Still subjects of my mail are changing from Moto G5plus to Moto E4plus.
I reiterate I ordered and complained for Moto G5 plus for interest changed.

Attachment shows the proof that Flip kart agreed to reimburse and then denied.

Verified Support

Sep 05, 2017

Flipkart Customer Care's response Customer raised a complaint for extra charges, amount has been provided to customer from our end hence we're closing the complaint.

Sep 28, 2017

Updated by Meeta Sinha I still have not received the complete reimbursement for the extra interest charged by bank for two previous EMI. I have received partial payment. The EMI was distributed for 9 months. After complaint they refunded for remaining 7months interest which they planned. And didn't refunded the interest which I already paid to the bank for last two months.

Why there is so much hassle . I want to penalties Flipkart for harassing me and keeping the undue advantage because I chose to purchase the good from their site.

I want immediate resolution for this. Also, I want to penalties them for the trouble.

Sep 28, 2017

Updated by Meeta Sinha I want Flipkart to contact me at [protected]. And yes, I would be taking strict action for troubling me in the whole process.