| Address: | Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India | | Website: | www.flipkart.com |
We have purchased Moto G71 5G on Flipkart 27th March 2022, We were assured of the delivery on 29 March. We have not received the same and once we checked the website it was updated that due to unforeseen conditions the delivery is delayed to 1st April. We waited on 1st April till 7:00 PM, the product was not delivered, Once we enquired from the call center on request raised in the site, they said it will be delivered in 24 Hrs i.e by 2nd April 7:00 PM, I had informed them that i was travelling on 3rd April 2022 so kindly ensure that the delivery dead line is met. To our surprise the delivery did not happen on 2nd also. i have raised a call back again and again after multiple requests they called up said it would be delivered in next 24 Hrs for sure. I was supposed to travel on a business trip on 3rd April 2022 which I could not as buy back of my existing mobile was included in the offered price. I could not leave the phone nor travel which caused a revenue loss for me. I have been following up with them on 3rd constantly but there was no resolution. Now they have updated that they would resolve the same by 7th April 2022, but no commitment on the delivery of the product. On 7th April, again I got a message that the issue will be resolved on 8th April. On 8th April I get a message that the issue will be resolved by 13 April. When I called their customer care they promised that the product will be delivered on 9th April. Today on 9th April they still say that the it will be delivered on 13th April regardless of what they promised. I waited almost 11 days till today. Their support agents are just dummies they only read what is there on their screen but do nothing. I have already raised a complaint on National Consumer Helpline against 3402752 but there is no resolution till date.
I want the product to be delivered by[protected] at any cost.
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