Flipkart — motorola one power purchased on 19/12/2018

Address:	Solan, Himachal Pradesh, 173209
Website:	Www.flipkart.com

This is regarding the product which i purchased from flipkart on 19 th december. The product which i received is defective as sometimes its screen touch and finger print scanner stops working. I contacted flipkart regarding the problem.
After 10-15 calls finally accepted the return request and my product was to be picked up by 02/01/2018. But on the pick up date return automatically got cancelled. After when i called flipkart giving explanation why the returnwhy the return got cancelled they had no answers and they scheduled the next call on 6th of january. On 6th of january i did not eceived any call from flipkart. After 6th i again contacted flipkart regarding my problem then again they gave next scheduled call date on 11 th of january on 11 th itself i did not received any call from flipkart. Then again i contacted flipkart regarding my problem. Then on 12 th of january i received a call from flipkart saying that your return cannot be processed as 10 days replacement policy has lapsed. When i asked them why the return request automatically got cancelled on 2/02/2019 they gave reason that my phone was unreachable. I would like to inform that on the delivery date of the product i did not received any call the person incharge for the delivery directly came to deliver the product without any initmation. So on thepickup date why the pick up incharge did not even try to pick up the product. According to my knowledge my phone was reachable on 2/02/2019 as i have received calls on that date. I did not received any call from flipkart. I have all call log details for 02/02/2019 and to prove that my phone no was. Reachable i have other call log details with me. I request consumer redressal department to look into the matter seriously. Otherwise i have to take strict action through consumer court aginst flipkart.