Flipkart — Motorola phone battery overheating

Address:	Pune, Maharashtra, 41148
Website:	www.flipkart.com

Phone model - moto g turbo
Ordered on 19th april 2016 in pune
Invoice number - blr_wfld[protected]
Price - 12, 499

They are least bother about customer complaints. I have complained more than 5 times in the last 3 weeks about the new moto g turbo phone overheating issue. They checked my phone remotely with one of their apps. Even after the phone crossed 45 degree on their app, the didn't accept it. Finally after repeated complains, they sent me an email saying that they would accept if i send them a screenshot when phone goes beyond 45 degree celcius, at time upto 46 degree celcius as well. I sent them three screenshots. Now they are telling me that i have used a third party software for the screenshot and i should rather use a code to know the battery temperature and send them the screenshots again.

Why didn't they tell me about the code from the first day? This is ridiculous and irresponsible of them. I need a full refund as well as they are liable to apologize publicly for the harassment i have faced since last 3 weeks.