Flipkart — My Flipkart account is blocked without any intimation

My user id [protected]@gmail.com blocked for the last 10 days without any intimation. Customer service representatives saying email already shared on 16/01/23 on my registered email id. But no email received by me (even checked spam folder). From then repeated calls to customer service but each and every time I call they are telling to wait for another 24 hours for resolution. But no solution has been provided till now. I want to know the reason for such block..
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