[Resolved] Flipkart — my flipkart game zone blocked | |
Hello flipkart Fristly You have blocked my account without doing anything i never try to hack or crack or patch the flipkart app also i do nothing with the app and its a clear app install and further updated only using google play. And i only used the app only on my device and ony for one time yes only for one time i move the app to samsung secure folder some days ago and now from today i created multiple issues on flipkart app regarding it but nothing fruitful. And an esecutive say to try after sometime but its also not helpful (Screenshot given) And one said that its my connection issue (Screenshot given) Secondly I have won the flipkart game 17 times in the month of february and as per flipkart rewards are available to redeem on 15 mar but till today i got only 4 vouchers. (I have the winning proof as picture as screenshot is blocked on that page) And i have a won gems for 10 times and only 3 times i got the gems (I have proof of only 8 and for other 2 i have only note down them so its not clear when or which time i have won that) Frist time they onlyvsent me 3 gift vouchers When i raise issue about that i have not given the gift vouchers frist time they say they would be send to your mail within 24- 48 hours. After 2 days and 6 hours i return raise a issue that i have received nothing Then they sent me a gift vouchers and 3 times gems When i then raise a issue they said again The gift vouchers would be send to your mail within 24- 48 hours. After 5 to 6 hours my account got blocked. And flipkart now say that the already won reawrds would not given as my account got blocked. Now flipkart support please look into this and please reactivate my game zone account i never try to hack or crack flipkart also if flipkart want to check my words they can chek my device using an expert that if i have cracked the app / do anything else or if flipkart need proof i would play in front of them. My mail id [protected]@gmail.com My device — samsung galaxy m10s Service provider — jio Rooted phone — no Was this information helpful? | |
May 6, 2020 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Apr 05, 2020 Flipkart Customer Care's response Hi, Greetings from Flipkart! We are sorry for the trouble caused. We understand that you are not able to play the games in the Game Zone and we're sorry for the trouble you had to go through. We would like to let you know that the seller has disabled your account as per the terms and conditions of the contest you will not be able to play the games, nor you will be eligible for the rewards. Please note that as per the seller's policy, the seller holds the right to enable/disable a particular account from the game zone and the seller's decision shall be final. Below are the Terms and conditions details for the Game Zone: - This Contest is valid only in India. - The Contest is open to only end consumers and not the resellers of the Products. -Sellers and Flipkart reserve the right to disqualify You from the benefits of this Contest. The terms and conditions also say if you try to play using multiple accounts in the same device or same account in multiple devices, seller has all the rights to disqualify the account from the benefits in terms of fair play. - There is no entry fee and no purchase necessary to participate in this Contest. - Prizes shall not be settled with cash in lieu and are not transferable. Your kind understanding and cooperation are appreciated. | |
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But i want to know which term have i violated?
I abide by all t&c s mentioned abobe but after fulfilling each t&c s how the respective seller (s) can block my account?
Hope you reply soon.