[Resolved] Flipkart — my flipkart prepaid order has been cancelled by seller without providing any prior information before cancellation by flash tech retail

[Resolved] Flipkart — my flipkart prepaid order has been cancelled by seller without providing any prior information before cancellation by flash tech retail

R Ravneet Singh Sohi from Mumbai, Maharashtra

I ordered vivo z1x on 30th october and wanted exchange with old oppo a37, then settled amount was prepaid through card and then order started shipping. The expected delivery date was by 4th of oct and it was not delivered till 4th of october and then delivery expected date changed to by 5th october and then on 5th october i started asking where is my order in need help section under my orders in flipkart. After interacting with customer care support of flipkart they assured the phone will be delivered today itself by 7 pm or on the next working day. After this, on 5th oct 6:11 pm, my order is cancelled by the seller. They ask me to buy it again at itsnew price which is higher than that i ordered during big billion days. When i ordered during bbd it cost me around rs. 10373/- and now in fresh, it costs rs.15, 040/-. Then what is the idea behind buying it during big billion days. +1 photos Was this information helpful? No (0) Yes (0)
Nov 18, 2019 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Oct 06, 2019 Updated by Ravneet Singh Sohi Flipkart — my flipkart prepaid order has been cancelled by seller without providing any prior information before cancellation by flash tech retail Order ID: OD[protected] I ordered vivo z1x on 30th October and wanted exchange with old oppo A37, then settled amount was prepaid through card and then order started shipping. The expected delivery date was by 4th of Oct and it was not delivered till 4th of October and then delivery expected date changed to by 5th October and then on 5th October I started asking where is my order in need help section under my orders in Flipkart. After interacting with customer care support of Flipkart they assured the phone will be delivered today itself by 7 pm or on the next working day. After this, on 5th Oct 6:11 PM, my order is cancelled by the seller. They ask me to buy it again at itsnew price which is higher than that I ordered during BIG BILLION DAYS. When I ordered during BBD it cost me around Rs. 10373/- and now in fresh, it costs Rs.15, 040/-. Then what is the idea behind buying it during Big Billion Days. Verified Support Oct 07, 2019 Flipkart Customer Care's response We will revert on it. Verified Support Dec 27, 2019 Flipkart Customer Care's response Customer raised a complaint stating that order has been cancelled without customer consent. We have interacted with the customer and informed that the order has been cancelled by the seller due to unforeseen reasons. Hence, requested customer to place a fresh order and closing the complaint from our end.
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