Flipkart — MY GST NO is missing in the GST INVOICE

Rachit Chawla

Nov 8, 2021

Website: www.flipkart.com/india

Dear Sir/ Mam

Refer to my order id: OD[protected] dtd 28-10-21

I had purchased a laptop with add on as 2 years extended warranty, in that i have mentioned my GST no while placing the order and the same has been confirmed by Flipkart customer care people after placing the order through a call at your call centre and you can check the call recordings too. It was clear enough that you will not received the GST input for add ons like donation or anything, on 2 year extended warranty etc. But you will receive the GST invoice with your GST No and you can claim GST input on the product i.e laptop.

Whereas on receiving the order my GST no was missing in the Invoice. I have complained the same on the day I received the order, it was suppose to close by 9 Pm on 4th November. Whereas my flipkart app shows the issue has been resolved without resolving it as per call received on 3rd November, not received any call and whereas on call customer care people says it shows as active and i have received the msg also to be resolved by 5th November vide ticket No: IN[protected].

Each and every day talking to their customer care people they says you will get a call by the back end team with a resolution in next 24 to 48 hours. Which never happens and i said my return window is going to close on 8th November. They said if the case is opened your return window will also be taken care by flipkart. So i got a call from them and they said you will not receive the GST invoice bcz you haven't mentioned it. Then what i have done on 28th and confirmed with you people. Now, they are lying If it would be the case they must have confirmed on the date i have called and confirmed them on 28th & it won't have taken too much of time. Also, the day i have complained on 1st the system must be showing all this.

I am suffering a loss of Rs 5795.00 by not claiming a GST input because Bill is not issued against my company name.

Is this the service by such a big company like Flipkart & no customer care email id where we can complaint. No such option to have a written proof by the company all the recordings are with them. It was not at all expected from flipkart. How these companies are cheating customers ? They have all the rights in their hand.

Thanks regards
Rachit chawla
[protected]

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Flipkart customer support has been notified about the posted complaint.

Nov 09, 2021

Updated by Rachit Chawla today on 9th of November 2021. They have close the complaint stating that you were explained the same as it was mentioning on the website. They are not agreeing that it was our Agent mistake, so we will do the needful & will provide you with the GST invoice with my company GST no on it. They have turned the whole incident in to misunderstanding & have closed the complaint. They are not providing the call records dtd[protected] in that all the things were clear. If she would have inform at that time only I would have cancelled the order & just proceeded with the Laptop. They have totally blamed the consumer and made us faulty, its a customer fault. You have heard the recording after that you are doing this & not even returning my money.

Below reply by flipkart:

Hi RACHIT,

Thank you for your time over the call.

Were writing to you about your Order with order ID OD[protected].

We are sorry for the trouble, we realize the importance of the issue and understand this is not what you expected.

As per discussion, as you have raised a concern regarding GST that at a time of placing order you filled the GST details but when you have added the extended warranty, there is some important note reflecting like "GST is not applicable with add _on extended warranty part but it is applicable on product i.e. Laptop" .
For the same when you have consulting with Flipkart, the agent confirming you with the same information, which is showing on the website at a time of placing the order.
However, you are placing the order with the extended warranty for which GST is not applicable, so it was not mentioned in the invoice also .
And so we are sorry to inform you that as per policy it is not possible to update any details or create a new invoice for the product which is already delivered,
and also as per sellers return policy, return request cant be taken until unless there are no issues with the product .

Hopes this helps

Thanks,
Apurva Gupta
Flipkart Customer Support