[Resolved] Flipkart — my issue is not resolved still your forum show that it is resolved.
Hhimanshupanwar23 on Oct 22, 2019
Order id: od[protected]
Myself himanshu panwar, i purchased realme xt mobile phone 8gb ram, 128gb rom varient from flipkart on 14-october-2019. Which got delivered on 19-oct-2019. I have complaint about the camera of phone which is not performed well as per said by flipkart website, the camera got blurred on 5x zoom it shows dots which got more blurred on 10x zoom. As i register my complaint issue to flipkart for phone exchange 3 times, they send the same technician again and again for visit to my home and technician said that its the issue of company and all phones are same like this. I said him to atleast write my issue in his examination sheet which is clearly visible and accepted by technician also but he said this issue can only be solved by flipkart and when i again contact flipkart executives they register the replacement issue with same technician visit and there procedure and finally technician send normal report and my complaint got unilaterally resolved by flipkart themselves, so again and again my replacement complaint got no solution. I got fedup and frustated with the issue, i want my money back. I want refund, so kindly help me please.
Complaint marked as Resolved 2019-12-03 19:12:47
[Oct 22, 2019] Flipkart customer support has been notified about the posted complaint.
Verified SupportFlipkart Customer Care's response Oct 23, 2019
We will revert on it.
Verified SupportFlipkart Customer Care's response Dec 27, 2019
Order ID - OD[protected]
We're sorry to hear that you're facing issues with your Realme XT (Pearl White, 128 GB).
We'd like to let you know that the technician has confirmed that the issue has been resolved in your device. Hence, the seller will not be able to accommodate the return request.
However, if you are facing any issues with your product, kindly contact the brand authorized service center so that they will help you out.
Your kind understanding is appreciated.
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