[Resolved]  Flipkart — MY mobile phone never delivered

I ordered a phone from flipkart, the promised date for delivery was 18th october, however the product was already in my city (nearmly 5-6km from my house ) on 17th october, , but it is;nt delivered yet and flipkart has been ignoring my social media messages and the chat executives have been delaying it everyday, the date for resolution has been shifting from 24-48 hours to more and more of the subset. And i got a call from one of the executives who claimed he is from social media team but the mobile number is not identified as that from the flipkart social media team, i am pretty sure from his standard of talking and personality that he was someone from the logistics team, and they had sold my profuct somewhere or done something personal with it, and they wont deliver it to me, , there are huge frauds been happening in the company.
i am tired of contacting them everyday now