[Resolved]  Flipkart — my mobile phone not delivered yet

Address:	Howrah, West Bengal, 711106
Website:	flipkart.com

I have ordered a my mobile phone on 11th oct asus zenfone max pro m1.
They said that it will delivwr by 15th oct and in tracking details it showed that it has reached to a destination on 14th oct which is just 15-30mins far away from the location given to them. When i conatcted them they said that by anymeans it will reach by 18th oct than on 19th oct when i contacted they said that it will be delivered by 20thoct now today (20.10.18) when i contacted them they said that it will reach by 23rd october.
When i ask them the reason that why it had not delivered they said that they don't know the exact reason sometime they say that there is a problem with the logistics side sometimes they say that there is a problem with seller side.
When i ask about my product details they (Flipkart customer representative) says that they are not knowing the exact detail of why there is a delay of my product.
Now to whom shall i ask about my product details. If flipkart representative themselve don't know anything about my product they are just giving a predictive answer they are saying that they are unable to contact logistic department. So it indirectly means that i have to wait until the logistic department contact them they don't have another sources of delivering phone except one logistic department 👌✌.
Please suggest me what to do further.