[Resolved]  Flipkart — my order not yet shipped and no resolution provided. fake resolutions every time

Address:

Bangalore, Karnataka

I ordered oppo f11 pro from flipkart on sept 30th 2019 in exchange for my
Oppo k1 which was bought with the flipkart buyback gaurantee through which
I availed 18300 exchange value and rest 1740 i paid online. My order no. Is
Od[protected]. I have been calling the customer care since a week
And more still their is no reasonable response from your end. Since a week
They are saying we have noted down your feedback and its being escalated to
The concerned team. One said we are the delay team you just cancel your
Order there is no reason from our end another one said i'm from concerned
Team and said the same but noone with a proper resolution. They asked me to
Cancel my order i have no problem doing that but when i tried to cancel the
Order there is a fine of 1200 rupees for cancellation imposed on my buyback
Value. The seller is a flipkart assured seller then you must be able to
Contact him and the company flipkart claims buyback gaurantee as such and
Provided no resolution too. If consumer can't avail the service they
Shouldn't show that up as a gaurantee. Using the word gaurantee for
Marketing strategies is an offence when flipkart can't fulfil it. If you
Want to cancel my order then do it from your side i'm not taking this 1200
Rupees loss and why should i, you are responsible for it.