Flipkart — My order session timed out after payment [Incident: IN[protected]]

Address:

9-4-132/11, Ground floor, Mehboob Garden colony, Tolichowki Hyderabad 500008

Hello,

My account on Flipkart is with [protected]. I have selected around 6 items of Rs 3, 464 and was in process of applying gift cards and made additional payment of Rs 354 from Axis net banking last 4 digits of my account is 8932 which was successfully completed.
Website session got ended and I could not proceed further. My gift cards shows already used when I am trying to pay again.

I may have ended paying around 2, 464 including gift cards and additional payment.

After reaching out to their Flipkart grevience team Rs. 354 was refunded by flipkart to my bank account but my gift cards
or its amount were never returned. I did follow up for many times but could not get any proper response. I am frustrated by doing multiple follow ups with no response..

Please look into this issue and do the needful.

Thanks,
Shaik Eajaz Ali