[Resolved] Flipkart — my order was cancelled by the seller after approval and shipment | |||||
I ordered a msi gv series Laptop with order no-od[protected] on friday march 23 3:23 am. The order was placed and i paid Through debit card an amount of 54990 inr. The item was even shipped And was in transit then i got an email by flipkart that my order has been Cancelled by the seller because they have listed the price incorrectly due To an unforeseen error. Now this is a complete breach of buyer-seller Contract as they have accepted the order and then cancelled it because of Some mistake on their part. Also in the flipkart order summary it says order was cancelled by me which is completely not false as the flipkart email says order was canceled by the seller. If sellers can cancel any order like that how Can we trust flipkart that if we see a compelling deal that it will be Fulfilled. This creates a lack of trust in flipkart online marketplace as How how we are supposed to believe in any ongoing sale that seller will Honor the agreement and will not cancel it even after been packed and Shipped. I am looking for a laptop for quite a time now. I was looking for A compelling deal and it seemed like one. I am utterly disappointed in its Service as it seemed like flipkart is more seller oriented than consumer Oriented. If sellers don't honor their agreements how we are supposed to Trust flipkart on buying something online. Attached are screenshots of the email and The order summary. Was this information helpful? | |||||
May 7, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Mar 26, 2018 Flipkart Customer Care's response We will revert on it.
Verified Support Mar 27, 2018 Flipkart Customer Care's response Customer was unhappy as the order was cancelled after shipping.Apologized and informed that the order was cancelled by the seller due to incorrect pricing. Also informed we have provided an E-Gift Voucher of Rs 500 /- as a token of apology. Information provided. Closing the case. | |||||
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