Flipkart — My product not shipped and not any resolution provided by company and their executive

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Na

I ordered dinner set for Diwali occasion on 11 th October but today it is 18 th November my product not shipped yet.and company changed delivery date 5 times without any genuine reason every time their executive said it is delaying due to logistics failure.Due to this my money which I submitted on 11 th October can not be refunded and I can not cancel order due to their return policy that I can cancel order mysel[censored]nder 24 hours of order.I an getting dipressed due to this my 13000 rs wasted I can use it in another way in Diwali but due to their failure I am suffering too much .
Order I'd - OD[protected]