[Resolved] Flipkart — Need proper response by the custmer care personal when requested for service using customer are number

[Resolved] Flipkart — Need proper response by the custmer care personal when requested for service using customer are number

L Lakshman Guptha Ch from Hyderabad, Telangana

Order ID : OD[protected] I had ordered redmi2 nd it delivered me on[protected]. The phone started giving both software and hardware problem. I was totally unsatisfied with the product and raised the REFUND request. They tell dt they can give only replacement. How can they impose when i am totally unhappy with the product. I don t want replacement, i want only refund (at least in f-wallet). +1 photos Was this information helpful? No (0) Yes (0)
Complaint marked as Resolved Verified Support Apr 10, 2015 Flipkart Customer Care's response Spoke to customer and he says that the handset has both hardware & software issue and the hangs. So provided customer with basic T/S steps and also helped him with the service center details to upgrade the software. So closing the case.
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