[Resolved]  Flipkart — Never buy anything on Flipkart...

Address:	Nashik, Maharashtra, 422011
Website:	www.flipkart.com

It has been many days since I am trying to return the faulty, defective product that Flipkart has sold to me. I purchased Asus Laptop.
Order ID : OD[protected]
Order Date: 20-Dec-2016
Return Requests rejected WITHOUT ANY REASON many times. The following are details.
i) Replacement (Return ID:[protected] - REJECTED
ii) Replacement (Return ID:[protected] - REJECTED
iii)Replacement (Return ID:[protected] - REJECTED

The display is totally blurred filled with pixels. Even it becomes
difficult to read the content. Lines appear on display...Battery
backup not more than 01 hour...webcamera completely failed...can't
even recognize own face...
I have been trying to return the product. It has already been my sixth
attempt. I have called tens of times since last 15 days. I have also emailed tens of times. Please have look the list of my conversations.
1. Date:[protected]
Flipkart: Hi, Thanks for writing in.We're sorry for the trouble you had to go through.Please be assured that we're looking into this and will get back to you with an update on or before January 1, 2017. Hope this helps.
2. Date:[protected]
Me: Every time some new deadline is given...and nothing happens...
3. Date:[protected]
Me: What is the current status of return request? So many attempts have been
made but no action from flipkart...
4. Date:[protected]
Flipkart: Thanks for writing in.We're sorry to hear that you're facing issues with your above product.A brand visit has been scheduled for January 01, 2017 and they will try to sort out the issue with your product type.Thanks for your patience and understanding.
5. Date:[protected]
Me: How long the flipkart wants to test the patience of its customer?
6. Date:[protected]
Flipkart: Thank you for writing in.We understand your concern regarding the return of the above product.We are truly sorry for the inconvenience caused to you.Please be assured that it is with our concerned team and we will get back to you with an update within 24 hours.Hope you will understand.
7. Date:[protected]
Me: Every time some deadline is given and nothing happens...Please stop fooling customers...Once the items are sold...they are of no value to flipkart.
8. Date:[protected]
Flipkart: We are sorry for the inconvenience caused to you.We want to assure you that additional measures are being put in place so this does not happen again.Please be assured that we're looking into this and will get back to you with an update by end of the day.If issue not resolved today, we request you kindly get back to us so that we'll check and do needful.Hope you will understand!
9. Date:[protected]
Me: Thanks for fooling me once again...! I am waiting for new deadline...and that's all Flipkart can do...to make fun of its customers every time ...
Every time Flipkart customer care fools me that the issue will be resolved soon...
10. Date:[protected]
Flipkart: We understand your concern and we're sorry to hear that you're facing issue with your product. My sincere apologies for the inconvenience caused. I would like to inform you that your issue is already with our concern team and assure you that they will get back to you with an update by January 04, 2017. I request your kind patience in this regard.
11. Date:[protected]
Me: This is what I expected...can you please count down how many deadlineshave been given in last 7 days...please please stop this.
12. Date:[protected]
Thank you for writing in. First and foremost, we apologize for the poor service that you have received you. We understand that you may be feeling frustrated. Please rest assured that the necessary steps are being taken in order to correct this matter.We understand that the incident must have been very unpleasant for you and it's taking much time to resolve your issue.Please be assured that we're looking into this and technician visit will be done by January 04, 2017.It’s perfectly understandable that you’re very upset about what’s happened. The same thing happened to me only recently, so I can see why you’re angry. It’s a terrible inconvenience. Let me try and see what I can do to rectify the problem. Hope you'll understand.
13. Date:[protected]
Me: I know that a customer like me is of no importance to flipkart... However you please note that the common man who invested Rs.30k can't sleep since last 10 days...I also know that you will reply giving some false deadline and without any action ...please don't reply to me...I am totally in frustration...
14. Date:[protected]
Flipkart: Thank you for taking your time to write to us.I understand your concern about the order and I'm sorry for the inconvenience caused.Please be assured that we're looking into this and will get back to you with an update by January 04, 2017.Hope this helps.
15. Date:[protected]
Me: How many times should I be falsely assured?
16. Date:[protected]
Flipkart: Thank you for writing in.I'm really sorry that you have to mail us back with same issue, I'm glad to help you with this right away.We would like to inform you that we have escalated the concern to the concerned team. Please be assured that we're looking into this and will get back to you with an update by January 04, 2017.Kindly do not worry in this regards, we will resolve the issue with an reliable update.Your kind patience is required in this regards.
17. Date:[protected]
Me: Can you please explain why the issue was not resolved earlier? This is one
more false deadline that you are giving. Can you please clarify that will
the flipkart will compensate my time, money and the constant mental stress
that I am feeling? I have not received one single call from
flipkart...Rather than falsely assuring me, you take the issue to higher
authorities and make changes in the system...
18. Date:[protected]
Flipkart: Thanks for writing in.We understand your concern regarding the above mentioned order. We're sorry to know that the product you've received is defective.We'd like to inform you that we will not be able to provide compensation.Please be assured that a technician visit has been scheduled for resolving the issue and they'll get back to you with an update by January 04, 2017. You'll get updates once the technician visit gets completed. Your kind understanding is required in this regard. Hope you'll understand.
19. Date:[protected]
Me: So you want to say that Flipkart will trouble it's customer and nothing
will be compensated. Thanks for treating your customers in this way...
20. Date:[protected]
Flipkart: We're sorry for the trouble you had to go through. As we have already informed you that, please be assured that we have notified this issue to our concern team they will get back to you with an update by January 04, 2017.Hope you will understand.
21. Date:[protected]
Me: The issue is likely to remain unsolved. Can you check the final status?
22. Date:[protected]
Flipkart: We're sorry for the trouble you had to go through.
As we have already informed you that, please be assured that we have notified this issue to our concern team they will get back to you with an update by January 04, 2017.Hope you will understand.
23. Date:[protected]
Me: No action has been taken.As per my intimation on 26-Dec-2016 on this
email-id, I am going to file the case in consumer court. You may inform the
same to higher authorities.
24. Date:[protected]
Flipkart: Thank you for taking your time to write to us. I certainly understand your concern and offer my sincere apologies for the inconvenience caused.I would like to inform you that we have already notified our concerned team regarding the issue with your product and they are currently working on it. I assure you that they will check and get back to you with an update on January 04, 2017 by 07:00 PM and assist you further.You have my assurance that we will have your issue resolved in the best possible way.Appreciate your patience in this regard.
25. Date:[protected]
Me: Thanks for worst ever treatment to your valueless customer.
26. Date:[protected]
Flipkart: Dear Customer, We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 07 Jan, 7:00 PM. Thanks.

Conclusions: Flipkart is making fun of its customers. Easy and Free Returns, F-assured, Customer Protection etc. are just fake things on Flipkart. They have given me the shock of around Rs. 30k. Go through the discussion no. 18 where customer care is saying no compensation of any sort even after trouble of so many days to customer.
One should not purchase from Flipkart. Better options are available of other sites that really have hassle free services.