[Resolved]  Flipkart — New Brand MOTO X handset getting Heated/Hang/Bad Touch

Address:

Mumbai City, Maharashtra

My name is Vikas and This is with reference to Moto X handset which i received on 8th Jan 2015 and I found severe issues with respect to handset heating taking place while talking or simply browsing on next day i.e 9th Jan 2015.. There are also issues pertaining to mobile touch not working in smoother manner and also while navigating to apps, they are being getting hanged up. I never faced such issues with other brand handset which i had used earlier and even after explaining so much to flipkart technical person, they are simply making a statement that heating is a very common problem with Android phones as if they feel that i am a new user of Android phone and i am new to Android market. This is a brand new phone and if such kind of issues takes place with such a mobile then i am not left with any other option rather than to return this handset. I received a call from Flipkart Technical person and was not at all satisfied with their approach/discussion..They are asking me to perform troubleshooting steps which is really ridiculous..I am a customer and if there are issues with new handsets, then as per 30 days return policy of flipkart.it should be taken back by flipkart. Flipkart is making false commitments of 30 days replacement policy by giving vague responses and with weird approach taken by their technical teams. Since Moto X can only be sold by Flipkart hence i am not left with any other option rather than to rely on Flipkart for Moto Handsets and they are making misuse of it by not addressing complaints properly. Request you to help me to get my money refunded back to my account or get it replaced with a new handset asap.