[Resolved]  Flipkart — no action taken on my replacement request since[protected]

Sir,
I, dr. Rajneesh kumar sharma, is a regular customer of flipkart since
Couple of years, but this time i feel cheated and mentally harassed by
Flipkart.
- i ordered a redmi note-4 mobile phone on[protected] in exchange
With my samsung galaxy j7 during big billion sale offer (0rder id-
Od[protected]. First it was scheduled to deliver on 24-9-17 but
I requested it to reschedule for delivery on[protected]. Inspite of
Request for reschedule request, delivery boy came to home to deliver
It but i was out of town so i request to come on 26-9-17.

- i was waiting for delivery on 26-9-17 but it was not delivered.
-it was also not delivered on 27-9-17.
-i was in regular contact with customer care but no information about
My product was there.
-after a long discussion, i was given address of the pick-up centre of
E-kart in ghaziabad but phone number not provided without which it was
Very difficult to search the pick up centre.
- i collect my package on[protected] from the e-kart hub, ghaziabad. What
Is the use of online shopping then???
- on reaching home on 28-9-17, i opened my package and switch on the
Mobile. But its screen not working properly. It was a defective piece. I
Immidiately informed at customerc care and requested to replace it. I
Was ensured by customer care exicutive that the mobile will be
Replaced with in 2 days.
- next day it was shown on my flipkart id that first there will be a
Technician visit who will verify the defect in mobile. I was ready for
It. Technician visit was scheduled on 1-10-17.
-on 1-10-17 technician visit not done and is rescheduled on 4-10-17.
-on 4-10-17 again technician visit not done and now rescheduled for 9-10-17.

Sir i am living without mobile since 28-9-17. And not satisfied with
Flipkart service. I regular call at customer care and every time new
Executive pick-up the phone and ensured me to resolve my problem with
In 2 days but still there is no solution.

I have all the call recordings with executives and all the snapshots
Of rescheduled dates of technician visit which i can provide to you as
A proof of harassment done by flipkart.
Sir it is really a bad experience. I request you to resolve my problem
As soon as possible.
Thanks.

Customer name-d. Rajneesh kumar sharma
Reg. E-mail - dr. [protected]@gmail.com
Reg mobile no.- [protected]
Ordee id - od[protected]