[Resolved]  Flipkart — no compensation received for loss incurred due to damaged product received.

Address:New Delhi, Delhi
Website:flipkart

I purchased one hero blade 26t 26t 18 speed hybrid cycle of rs 5389/-. The cycle was delivered to me on 04/10/2017 in unassembled state. I have to assemble the cycle at a cycle repair shop. The brakes, pedal, rear wheel of cycle were defective. Although the cycle mechanic assembled the cycle with some repair work in rim and spokes, but still it was not in a good working condition. The wheel was not aligned in centre and rear brake was always rubbing the rear wheel therefore wheel was not revolving freely and pedal was also defective. The mechanic advised me to change the cycle. I then requested for return of defective cycle or replace it with fully assembled cycle without any monetary compensation from flipkart from whom i purchased the cycle. My request for return was accepted and i received the refund of the amount i paid flipkart for its purchase. Cycle returned on 10/10/2017. Refund of rs 5389/- received on 13/10/2017.
I had to incurred a loss of rs 500/- which i paid to the cycle mechanic for assembly and repair of cycle. Executive at flipkart refused to compensate me for this loss. I also lost my precious time in all these activities.
Phone no [protected]. I am requesting a compensation of monetary part only and not of mental harassment.
Was this information helpful?
No (0)
Yes (0)
Dec 16, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Nov 10, 2017
Flipkart Customer Care's response
We will revert on customer complaint.
Verified Support
Nov 12, 2017
Flipkart Customer Care's response
Customer demand for compensation so denies the request as provide information. Hence, closing the complaint from our side.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46697
    Pending
    0
    Resolved
    25440
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information