[Resolved]  Flipkart — no exchange/ refund due to price tag missing for bata bellies

Orderid: od[protected]
Product: bata bellies
Incident: in[protected]

I had requested an exchange on 03-sep-2017 due to size fit issues.
The pick up guy came the next day and denied to pick up the product due to price tag missing for the product. I called flipkart customer care and informed about this issue. He told me to cancel the exchange request and place a new exchange request. He also told me to mention in the comment section of the new exchange request that the price tag was missing in the originally delivered item so that next time when the pick up guy comes, he is pre informed about the missing price tag and doesnot deny the pick up.
I did exactly the same but the pickup guy denied to receive the order as he didnot have any instruction from flipkart team to receive my order with missing price tag. I again contacted the customer care and asked them to raise a complaint for this issue. I was told that the pickup will be done for sure and i will get my exchanged order delivered by 09-sep-2017. Today i got a call from flipkart team informing that my product cannot be exchanged since price tag is a mandatory condition for return/exchange. I informed them that price tag was missing in the originally packed product so i cannot provide them the price tag but they are totally denying that price tag could be misssing in the product they delivered. Moreover, i was suggested by the flipkart team that i should have taken a video while opening the shoe packet which i could show them as evidence. Tell me, who does video shooting while opening the online shopped item. Atleast i have never done this before but going froward it seems to be the only option while shopping on flipkart. They are forcing me to believe that the price tag was present in the originally delivered order and are totally denying the exchange. I cannot compromise on the order since i have paid rs 849 for the shoe, and to me this amount does matter. I am really frustated with this incident and want to get this resolved earliest. I want to take legal action this incident