[Resolved]  Flipkart — No given full Request regarding the product and then refuse to follow the returning of the product.

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi There, I ordered these by the reference of one of my friend and liked the product with the information which browse from website but when got the package and disappointed with the product as it was without the microphone and i specifically ordered these for my phone. Now i got the earphone and called the customer care they are forcing this product on me with the single line "we under stand your situation but you can't return the product and there is only replacement policy." as i told them in details that i ordered this one for my call and there is purpose of these because there is a major piece is missing "a microphone".The customer-care seems to follows a written lines that they understand but i got another response from there side.I specifically told both the guys that there is no information on the website regarding the product that it has no microphone and if you guys can't replace it with the mice version then please take this product back and response which i got again and again that "we under stand your situation but you can't return the product and there is only replacement policy." well... now m sitting here with blank face waiting for the response from their side, no idea they but i think they will again send a letter saying "we understand..."