Flipkart — No help regarding returns

Address:	Nagpur Maharashtra
Website:	www.flipkart.com

Flipkart Order # OD[protected]

I purchased Flipkart Perfect Homes Julian Engineered Wood 2-Door Wardrobe
(Order # OD[protected] using "Flipkart Pay Later" as payment option.

The unit was delivered on 24th April 2023, and was installed by (Anirudh Katre from Jeeves) a third party company, jeeves on 25th April 2023.

As after installation I checked the Wardrobe had multiple marks on it as if someone tried to wrongly install it and before,
so I opted to return on the 25th itself.
After that.

1) A direct pickup was arranged by Flipkart Representative for 26th April 2023, without getting the unit uninstalled first.

2) As I told Flipkart pickup guy to take the Wardrobe, he cancelled the pickup on his end as the unit was not uninstalled (ready for pickup).

3) I tried to contact with Flipkart chat support team as I needed help regarding return, and I was very badly played by the chat support. As multiple agents gave irrelevant answers and disconnected, the chat.

4) Again, called Flipkart explained every info to the Flipkart executive,
and a technical visit was scheduled to approve the return.
(Note : Installation, Technical visit and uninstallation was done by same person (Anirudh Katre from Jeeves, Who was extremely rude, gave false info, cancelled appointments without confirming)

5) Made several calls and requests to the tech visit guy (Anirudh Katre from Jeeves) to do the Tech visit for uninstallation, As he cancels the visit every time due to his convince.

6) After Tech Vist and uninstallation was finally competed on 27th April 2023, I have been waiting for the unit to get picked up.
Next day I saw a new message that the pickup as been cancelled for some reason.

7) Again called Flipkart and explained the whole story and was assured by the Flipkart customer support that the return will be processed soon.

8) Again received a message for Return technical visit appointment.
By the same person (Anirudh Katre from Jeeves) for return.

9) Since that day, I have been calling (Anirudh Katre from Jeeves) every single day to do the tech visit that is required. But as per (Anirudh Katre from Jeeves) as the technical visit and uninstallation has already been done before
it is not needed again. And this is some error from Flipkart.
And he will not waste his petrol and come to my place, he is working in this process since years, and he knows better than me.
(Anirudh Katre from Jeeves) has cancelled every appointment on his own, saying his boss (Shiva Chavan from Jeeves) do not allow him.

10) Again called Flipkart support and informed them the same, Flipkart support team informed me as the return has been raised again a new request for tech visit is needed,
Called (Anirudh Katre from Jeeves) again and explained what I was told by Flipkart Rep.
But (Anirudh Katre from Jeeves) will not listen to a word I say and keep cancelling for rescheduling tech visit several times saying,

I need to again contact Flipkart support, and he can not help.

10) everyday I call Flipkart for help and Rep give assurance that the tech visit will be done.
Every day I get a new resolution and promise date.

Seems like Flipkart is not aware of their working procedures.

Meanwhile, I have been getting calls every day from "Flipkart pay later" to pay for the wardrobe, which is not getting returned.
Flipkart pay later has also applied late penalty charges on my statement.

Due to Flipkart's faulty procedures and unprofessional staff, I have been suffering a lot.

Please help me, the Flipkart Perfect Homes Julian Engineered Wood 2-Door Wardrobe is ready for pickup since 27th April 2023. Please help me.