[Resolved]  Flipkart — no refund no exchange

Address:

Ghaziabad, Uttar Pradesh, 201012

Dear sir/madam

This regarding the the order number[protected] puma flotter which i have received on 9th of august 2017 from flipkart.
When i opened the product it's seems to be ok so i kept it. After some time when i start using it. When i used it 2 times i found that one of the flotter's base cracked in such a way that it was not in the position to use. I contact the flipkart customer care and got a nice response as they said that money will be refund and scheduled the pick up. But the courier person refused to pick it and told me the reason that it is used which i clearly mentioned in the complaint.
I again contacted the flipkart cs and after the conversation about an hour it refused to refund but ready to exchange but with the condition that i have to return it with full packing and steakers. On each conversation i have mentioned that i have start using it then how can one start using with stickers and why to kept the box?.
I have purchased a branded products and if comes out with such a quality that it's other unusable after two times?
I request flipkart please either refund or exchange this product.

Regards
Rakesh