| Address: | Flipkart Internet Private Limited, Vaishnavi Summit, No 6/B, 7th Main, 80 Feet Road, 3rd Block, Koramangala, Bangalore – 560034, India, | | Website: | www.flipkart.com |
1) Refer to my flipkart order id OD[protected] dated 15 May 2022.
2) I had purchased a product "MarQ By Flipkart 6 kg 5 Star Rating Semi Automatic Top Load White, Maroon" on 15 May 22. The washing machine came with 2 years of comprehensive warranty.
3) My washing machine is just 15 months old and it has following complaints :-
A) The top Maroon colour of machine got totally faded in just 6 months of the purchase and now the strength of plastic body of the machine is also getting weak, its body parts are started getting damaged without any wear and tear.(Photos attached)
B) Since April 23, The motor of the washing tub also producing unusual sound and vibration like some part or body of the machine is rubbing while motor rotates. It produce three type of sounds When it go clockwise/ anticlockwise and when tub is fully filled with water or load. (Video attached)
4) After multiple complaints through telephonic conversation with flipkart customer care, on 05 Aug 23 a technician visited at my address. He said he dont have any plastic parts to replace or repair and can't do anything with motor sound.
5) As my product is under comprehensive warranty of 2 years, i want my product to be repaired and plastic parts which are degraded to be replaced. If its not possible then my order should be replaced at the earliest.
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