[Resolved]  Flipkart — no replacement done, no pickup done, no return done by flipkart

Address:	Bangalore, Karnataka
Website:	www.flipkart.com

I have an issue about the below order

OD[protected]

On the 14th of August, at first, I received a completely different shoe than the one I had ordered. Also, there was only a single shoe in the badly crushed box.

I requested for a replacement on the same day itself citing specifically that I had received a different shoe, and that too just a single shoe.

I was told that I would get the replacement done by the 21st of August.

But the date elapsed and so I checked the website on the 22nd of August, where I came to know that the seller himself had cancelled the replacement.

I had received no intimation of this cancellation by the seller via email or message.

So I made a return request on the 22nd of August again, and once again specifically mentioned that I had received a single shoe and that too, a different one.

I also called the customer care regarding the same. I was told that my order will now be converted from a replacement to a return and that the pickup will be done by the 23rd of Aug.

A pickup representative came for the pickup but he refused to take the item citing that it was a product mismatch and that there was only one shoe. This was despite me specifically mentioning the same twice, during my replacement request as well as my return request.

So I called up the Flipkart customer care executive again and told him what happened. He told me that he will communicate the same to a pickup representative and the pickup will be done by the 2100hrs of 23rd August.

But no one came for pickup.

Now today, I have suddenly received an outrageous message claiming that I have cancelled my return request and decided to keep the shoe.

That's an utter lie. When did I make such a request and why would I keep a single shoe which doesn't even match my order?

When I called the customer care again today, the IVR tells me that there is no return request on my phone number.

When I talked with the customer care executive, he told me that the time for return has elapsed.

What incompetence is this?

I have made the replacement within an hour of the item being delivered to me and the return request as soon as I came to know that the seller himself cancelled the replacement. All the delay has been on Flipkart's part along with the lack of co-ordination amongst their logistics support.

If my issue isn't resolved ASAP, I will be taking Flipkart to the consumer court where I will charge them the refund amount, the interest on that refund amount, my lawyers fees as well as compensation for all this trouble and mental harassment.

Regards,
Dr. Samir More.