[Resolved]  Flipkart — no replacement or refund for defective product(MOTO G 16 GB) ordered on flipkart

Address:

Nainital, Uttarakhand

My ORDER no is :OD[protected], By this order no, i purchased moto g 16 gb, worth Rs13999 I received this product on 25th Jun 2014, But it is having defect in screen icons and text, so i talked to customer care flipkart, she told me to refund that product back to flipkart via courier, i did the same, they received my product and Return id for this request is : 5837565 is mentioned from their side. also they told me that, we are replacing your product 2 weeks back, but that has been cancelled and they said and mentioned on my mail that, their courier partner has discontinued the service in my area, now from past 1 week, i am calling cs flipkart but they are telling they will update on within 24hrs, every time this thing has been told to me, but no action regarding my money refund or replacement has been done. Please help me on this.